General terms and conditions

Dentalklinik Dr. Tóka

Lackner K. u. 62/B
Sopron, Hungary

}

M-T: 08:30 – 16:30
F: 08:30 – 15:00

Company data: 

Service Provider 1 / Clinic 1:  

Name: Dentalklinik Dr. Tóka Kft. (Hereinafter referred to as “Service Provider 1 /Clinic 1”) Seat: 9400 Sopron, Lackner K. utca 62/b.  

Tax number: 13059365-2-08  

Website: https://drtoka.com  

Email: info@drtoka.com  

Representative: Dr. Stephan Tóka, Dr. József Tóka  

Contact details of the representative: +36 99 311 078  

Service Provider 2 / Clinic 2:

Name: Implantklinik Dr. Tóka Kft. (Hereinafter referred to as “Service Provider 2 /Clinic 2”) Seat: 9400 Sopron, Lackner K. utca 62/b.  

Tax number: 32246445-1-08  

Website: https://implantklinik.hu  

Email: info@implantklinik.hu  

Representative: Dr. Stephan Tóka, Dr. József Tóka  

Contact details of the representative: +36 99 311 078  

“Service Provider 1 / Clinic 1” and “Service Provider 2 / Clinic 2” hereinafter collectively referred to as “Service Provider / Clinic “.  

Customer:  

Dentalklinik Dr. Tóka Kft. and Implantklinik Dr. Tóka Kft. and the patients cooperating with it, and partners in a contractual relationship, referred to collectively as the „Parties“.  

The Customer uses paid dental care from the Service Provider under the conditions regulated in these General Terms and Conditions. In the case of outpatient dental services, the provisions of these General Terms and Conditions are relevant before and after the signing of the contract. In the case of a minor or a person with limited abilities, the signature of a legal representative is required. 

  1. Terms and conditions of the contract:  

The Service Provider provides the Customer with dental outpatient services chosen by the Customer, the content of which is regulated by the contract. They include the following: Consent forms; case record; declaration of consent regarding the operation of the camera system; consumer satisfaction survey.  

After the first visit, the patient leaves with the received treatment proposal, then at the beginning of the treatment, by signing the contract, s/he also agrees in writing to the conditions of the General Terms and Conditions, which is a condition for the starting the treatment. The storage and use of the data provided will be used in accordance with the data protection regulations.  

In the event of a dispute or misunderstanding, the failure to know the rules of the General Terms and Conditions or any of its documents does not relieve the Customer from his/her responsibility. 

1.2. The contract is concluded on the day of the commencement of the treatment, after completing and signing all necessary paperwork, including the acceptance of the General Terms and Conditions on the case record.  

1.3. Upon acceptance of the General Terms and Conditions or on the basis of a declaration made on the anamnesis page, by signing the contract, the parties agree that the Service Provider may use subcontractors for the performance of the ordered services, whose work it guarantees.  

1.4. In addition to complying with the legal and professional regulations governing its activities, the Service Provider performs the service undertaken under the Contract by using qualified dental specialists and dentists, professional assistants and subcontractors.  

1.5. The requirements and expectations of the Client in professional matters are only effective if the Service Provider agrees with them and confirms this in writing.  

  1. Compensation of the service:  

2.1. The treatment plan established under the Agreement and the related offer are valid for 6 months. After the expiration of 6 months, the Service Provider has the right to change the fee and material costs. The Service Provider informs the Customer about the fees of the Services by compiling a unique treatment plan during the first consultation. The Patient can also find information about the general prices and information related to the service on the website of the clinic. 

2.2. The fee planned in the contract may change until the treatment is completed due to unforeseen interventions, additional services and the nature of the healing. Additional services other than the planned treatment plan must always be approved in writing by the Patient. 

2.3. At the end of the treatment(s), the service provider issues the invoice for its services, material costs, and the consideration for the mediated services related to its performance. By signing the invoice, the Customer confirms the performance of the Service Provider and the receipt of the invoice.  

 

  1. Start of treatments: 

3.1. The treatment always starts with a “health check”, which includes an X-ray and a 3D scan of the patient and the patient’s teeth. After the recordings, a medical examination takes place, and as a result the Customer receives a complete, personalized treatment plan.  

3.2. The price of the X-ray is only necessary if the received treatment plan is accepted, i. e. the Customer opts for the treatment.  

The customer typically pays for the “work” performed at the end of the current treatment process. 

3.3. If the Customer provides incomplete data or provides it with a delay, the Service Providershall be entitled to withdraw from the contract or modify the treatment plan.  

3.4. The Service Provider guarantees that the time agreed with the Customer will start exactly, if this is not possible, it will inform the Customer as soon as possible. The Service Providerreserves the right to extend the planned intervention and the time of the patient in the current treatment, if this is necessary regarding the condition of the patient. Due to such or similar situations, the Customer acknowledges that a similar situation may arise with him. The Customer accepts these unforeseen changes.  

In the event that the Customer is late for his/her appointment, the time devoted to the actual treatment will be reduced by the length of the delay.  

3.5. The Customer acknowledges that in the absence of a prior date, the Service Provider may refuse to provide care “on a priority basis” care.  

  1. Rights and obligations:  

4.1. During the treatments, the Customer may at any time request the termination of the treatment (continued at a later date) or the termination of the treatment at his/her own risk. In this case, the Customer is only obliged to pay a fee for the treatment and dental technical work that s/he used until the termination.  

4.2. The Service Provider reserves the right to terminate the treatment at any time without any obligation to pay compensation, if the Customer’s health or mental condition impedes the treatment or if the Customer owes the Service Provider an outstanding debt. 

4.3. The Customer may cancel the treatment no less than 24 hours before the current time free of charge by email, in person or by phone. If the Customer fails to notify the Clinic of the cancellation obligation late or not at all, the Clinic will charge a standby fee of EUR 100 to the Customer, if s/he does not prove to the Service Provider that s/he was not at fault for the failure to appear or the delay.  

  1. Payment terms:  

5.1. The invoices issued by the Clinic to the Customer can be paid in cash, by bank card payment or by bank transfer within 8 days. The payment is made in EUR, if the Customer wishes to pay in HUF, he can do so at the current daily MNB (Hungarian National Bank) exchange rate if s/he has indicated his/her intention to the receptionists of the Clinic in advance. The method and deadline for payment obligations are set out in the invoice issued.  

5.2. In case of several suitable treatment processes, one has to pay occasionally. According to this, after each visit, the Customer pays for the work (work and material costs) currently performed. 

5.3. In the event of failure or refusal of the invoice or payment obligation, the Clinic shall ask the Customer to settle the debt. If the Customer does not respond to this request, the Clinic will hand over the settlement of the debt to its current partners (lawyer firm, debt collection agencies).  

  1. Data protection and information:  

6.1. The Service Provider treats/records the data provided by the Customer as a medical secret 

and discloses it to third parties only if it serves the interests of the Patient and is absolutely necessary to carry out the treatment. In accordance with this, the Customer agrees that the Service Provider may disclose the health data provided by the Customer and recorded about the Customerduring the supply to a subcontractor for the purpose of treatment and healing.  

6.2. It is the responsibility of the customer to ensure that the data provided about his/her health only contain real information. It is necessary to inform the Service Provider as soon as possible about the changes over time (during the treatment process).  

6.3. The Customer acknowledges and accepts that, for safety and quality assurance reasons, audio and visual monitoring is carried out at the Clinic. The recordings will not be transferred to third parties, except for mandatory data transfer based on law, in particular, but not exclusively, including judicial or administrative requests based on law.  

6.4. The Customer agrees to record his contact information in the database of the Service Provider, or to inform the Customer about treatment dates or their changes, as well as other issues affecting the Customer. 

  1. Warranty and conditions:  

Warranty period:  

For implants 5 years  

For each metal ceramic crown 2 years  

For each ceramic crown 5 years  

For each plastic part  

(dentures, partial dentures) 2 years  

For each precision element 1 year  

For ceramic veneer 2 years  

7.1. The warranty is only valid for treatments/works carried out by the Dentalklinik Dr. Tóka  Kft. and Implantklinik Dr. Tóka Kft.. The Clinic does not take responsibility for diseases that  affect the gums or teeth. In cases caused by material defects (crown breakage, fallen crown,  screw loosening… etc.) the clinic provides the warranty “repair”.  

7.2. Another condition of the warranty is the existence of a proper oral hygiene routine on the part of the Customer, and the appearance on annual control tests, which includes the preparation of an X-ray if the last examination is older than 12 months, and the intended use of the dental prosthesis, which is only exposed to physiological masticatory forces, not causing the overload of the denture. 

7.2.1. The client has no debt towards the clinic. 

7.3. The warranty does not cover temporary solutions, dental fillings, tartar removal, or problems arising from improper use.  

7.4. In the case of implants, the guarantee starts with the first day of implantation. The warranty does not “start again” if the denture must be replaced. 

7.5. Other special cases when the warranty becomes void:   Interventions in other dental practices.  

 Since smoking has been proven to reduce the healing and useful life of implants, the  Clinic cannot take responsibility for implants in patients who smoke.  

 In the event of rejection of implants due to local or remote inflammation, if it is due to  aftercare and/or follow-up tests prescribed by the attending physician and/or failure to  follow oral hygiene instructions; or if it is due to other distant organ diseases.  

 The disease of the masticatory system due to systemic-infectious and cancer diseases and  their treatment.  

 Problems due to mental and other mental illnesses.  

 Improper use of dental prosthesis, extreme force loads greater than the physiological  masticatory forces, which lead to increased load on the prosthesis.  

 We cannot guarantee the expected useful life of root-treated teeth and the potential failure  of the treatment cannot be foreseen. 

 The tooth needs root canal treatment due to previous treatments (filling, crown  preparation).  

 Complications and consequences of root canal treatment of teeth (if the tooth must be  removed).  

 Consequences of accidents and emergency interventions during them.  

  1. Complaints:  

8.1. If the Customer has any objections or complaints, s/he can do it in writing at one of the Service Provider’s contact details given in point 1.  

8.2. In order to investigate the objection/complaint, the customer is obliged to appear for a control examination, to make the objected denture available to the Service Provider, and to provide all information and data related to the complaint.  

The Service Provider shall make a record of the inspection in the Customer’s carton. If the Customer’s quality complaint is justified, the Service Provider will attempt to replace/correct the complaint within the shortest possible time after examining the objected work.  

8.3. Regarding to the reasons detailed in point 7, if the Service Provider is exempted from its warranty obligation, or the complaint related to the objected denture cannot be investigated, the Service Provider is not obliged to accept or guarantee the complaint. 

  1. Other provisions:  

9.1. By signing the Declaration of Consent, the Customer or the Customer’s legal representative acknowledges that s/he has read the provisions of these General Terms and Conditions and accepts its content.  

9.2. In matters not governed by the General Terms and Conditions and the Contract, Hungarian law, especially the Civil Code, as well as the provisions of other legislation on health care and health care services, shall govern.  

The contractual relationship between the parties is governed by the rules of Hungarian law and the parties stipulate the jurisdiction of the Hungarian courts for their possible legal disputes.  

Valid: from 1 April 2023 until withdrawal. 

Dentalklinik Dr. Tóka Logo

Contact Us

info@drtoka.com

Lackner K. 62/B
Sopron, Hungary

}

M-T: 8:30-16:30
FR: 8:30-15:00

Healing is not just our job, but our life and our profession.

Our clinic in Hungary is nowadays one of the the best equipped private dental clinic, where we use the most advanced technologies for operations, conservative treatments and dental technology.

Call Now Button